If all the conditions described above are met, the return may be subject to a refund (or an exchange, at the showroom and on Jennirose.ch while stocks last).

The refund is made using the same payment method as that selected when ordering, instantly at the showroom and upon receipt of the goods in the event of a return by La Poste.

Reimbursement on a credit card is possible at the showroom, provided that it is made on the same card as the one used when ordering. Unfortunately, it is not possible to take into account the fluctuation of exchange rates in this case.

The refund can also be made in the form of an exchange check.

The refund on the gift card is instantaneous in the showroom. In the case of a return by La Poste, the gift card is sent by email on the day of receipt.

Delivery

Jennirose makes deliveries in Switzerland and Europe. For reasons related to the COVID-19 health crisis, delivery is available in Switzerland and Europe. For other countries delivery rates will be borne by the customer. Delivery is made within 1 to 5 working days from receipt of the order.

Any claim for damages due to late delivery is excluded.

Right of return | Returns

The customer has the option of returning unworn items within 10 days of the invoice date, indicated on the invoice inserted into the package, by post or to bring them directly to the showroom.

Beyond this date, we will not be able to accept returns.

By mail
Returns by package must be made with the return slip with a number that will be included in the package when it is sent. In order to facilitate the processing of returned items and to proceed with reimbursement, the delivery package must include this return slip.

The return address is shown on the pre-printed adhesive label.

The customer must indicate his name, first name and address in the space provided for this purpose.

Upon receipt of the products, the Jennirose team will perform a quality control.

The articles must, without exception, be new, not have been worn or washed, be intact and in their original condition (with their label (s)). Otherwise, Jennirose reserves the right not to accept the returned items or to request compensation.

The return by post is the responsibility of the customer who also bears the risk of sending.

In case of return of an item paid for by means of a gift card, a new gift card is issued and sent to the customer by e-mail.

In the showroom
Returns are accepted and free. The customer must come to the showroom with the invoice appearing in the package upon delivery.

The invoice can also be printed from the customer's Jennirose online account, in the “My orders” section. The teams will then carry out a quality control.

For a list of stores and opening hours, see the "Find us" section on the Jennirose.ch website.